Delivery

Delivery Costs

We deliver our goods to all EU countries. Our delivery costs are available in the table below:

Order Process

• We ship from Vienna, Austria.
• We process orders within 24 hours (excluding weekends and holidays). Pre-ordered items are processed within 24 hours of arrival in stock.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation support(at)sp-connect.eu
• If you need any assistance with your order, please contact us immediately at support(at)sp-connect.eu. We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide us. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
• Important: Please provide an address to where you are certain, someone will be present to receive the delivery - it does not necessarily have to be the address of your residence!
• You will be notified if there are any issues or delays with your order via email, therefore please ensure that the email address that you provide is a functional email account.

Delivery Standards

Country	Days*	Courier
Austria	1-2
Germany	2-3
Belgium, Czech Republic, Luxemburg, Netherlands, Poland, Slowakia	2-5
France	3-5
Croatia, Denmark, Hungary, Italy, Slowenia, Spain	3-6
Bulgaria, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania,  Sweden	4-8

* does not include processing time. Orders are typically shipped in 1 Business day after they have been placed.

Shipping Partners

We use the following courier companies and postal services to deliver your ordered items.