What if my phone model is not listed on the product page?
If you can’t find your phone in the variants shown, then we suggest that you choose the universal bundle which includes the Universal Interface. This way the patented SP Connect™ twist to lock mechanism can be used with almost any device either directly or on a case of your choice.
Will the Universal Interface (included in the Universal Bundles) stick to my device?
The 3M™ adhesive used on the Universal Interface will adhere to many non-porous flat surfaces such as plastic, glass, metal and painted surfaces. We have also achieved good results sticking it to silicone cases. You will need a surface of at least 2.16 x 2.56 inches (55 x 65mm) for the interface to be placed on. Make sure to clean the surface with an alcohol wipe before use. Stick on the interface to the surface by placing it on the surface and pressing down firmly for at least 30 seconds. The adhesive mount cannot be re-used, so make sure to position the adapter carefully.
What is the cost of shipping when I order an SP Connect item?
Shipping costs are based on the order amount and the country you are ordering from. Per EU Country there are order amounts above which shipping is FREE! Shipping costs for lower order amounts are shown to you at the last checkout stage. The order amounts for your country can be found here.
Which shipping carrier will be used?
Your order will be shipped via DPD or the country partner of them, depending on the country you are in. Your order leaves within 24 hours (excl. weekends and public holidays) of the order being placed. You will receive a tracking number via email when your order has been shipped.
What is the returns and refund policy in the EU?
We offer a 30 day money back guarantee policy. If you are not satisfied you are allowed to return your product for up to 30 days after purchase. There is also a 12 month warranty on all parts. If you want a refund or would like to return your item, send us an email to firstname.lastname@example.org. You can find our complete return policy here.